About

Who we are

Chassara is named for the frame of a vehicle, the part everything else is attached to. We think the claims process deserves the same sturdy explanation.

Our topics follow what readers ask after a collision: what the estimate means, what a total loss is and why value can drop even after repair.

What we do not do

We do not sell insurance, quote prices, match you with companies, or share your details with anyone who might want to sell you something.

Chassara is a brand of The Nelson M Group LLC. We publish information only and are not an insurance company, agency or broker.

How we write and check

Every guide is written by the Chassara editorial team at The Nelson M Group LLC from general, widely shared guidance, such as material published by state insurance departments and consumer organizations. Each guide shows the month it was last reviewed, and we revisit them at least once a year.

Spotted something wrong? Write to [email protected] with “Correction” in the subject line and we will look at it. If something here differs from your own policy, your policy wins.

At a glance